Brad: “The biggest takeaway for me from talking to successful entrepreneurs and other startups is how important the focus on the customer needs to be. While that’s something Kreg and I have always believed in, and in fact the genesis of PayTickr was a customer need of Kreg’s that wasn’t being serviced by the existing solutions, it’s nice to hear that sentiment echoed by others.
Kreg: “We can’t get bogged down doing everything people want. We need to provide people what they need and do it very well. I have developed a further understanding about the need to create more then a great product. We have been working so hard and focusing on a great system but there is so much more to a business then a great product.”
Brad: The biggest result that PayTickr customers will see from that is a redoubling of our efforts to communicate with them, engage them in the PayTickr product, and make sure we are giving them the resources they need to use PayTickr effectively, whether that is integrations with other products they use or configuration options to make sure PayTickr suits their unique needs.